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Our Policies & Procedures


 

Service Agreement: You enroll in services with Jamie Dickenson, LLC (“JD”) for the purpose of preparing for a particular high school, college or graduate admissions test, other entry or standardized exam, for high school academic tutoring, or for preparing for the college search and application process. You understand that course size is limited, and there are only a certain amount of available staff hours.  Therefore, all enrollments and appointments are offered on a first-come, first-served basis.  Clients can make their own appointments online for up to 90 days before their requested time.
 
Payment: You must pay the entire fee at the time of enrollment with one of the payment methods offered for the service. The client agrees to open an account with JD.  Accepted forms of payment are cash, checks, debt cards (except those requiring a PIN), or credit cards (VISA, MasterCard, Discover, and American Express). Credit card information is stored in a database using Extended DES encryption. The client will receive by email a detailed invoice for total fees incurred with the addition of required sales tax.
 
Student Withdrawal and Refunds: If you choose to withdraw your enrollment in a classroom course, online course, or small group instruction ten or more days before the first scheduled session of your program, JD will refund all of the fees you have paid to date. If you decide to withdraw your enrollment less than ten days before the start of the first session, JD will refund all of the fees you have paid less 15%. If you choose to withdraw your enrollment within 24 hours after the first session, you will be refunded 50% of the fees paid.  There will be no refunds available 24 hours after the first session.  There are no refunds for college planning retainers.
 
Service Cancellation: Occasionally, due to various circumstances, JD may change course schedules, cancel a course, not have a tutor available for you, or not be able to fulfill your small group instruction request. If we cancel the course in which you are enrolled and are not able to reschedule you in another course acceptable to you, or we are unable to match you with a tutor or instructor, we will refund all of the fees you have paid to date, and we will have no further liability to you with regard to the cancelled program. Please note that refunds for cancellations take approximately 10 days from notification to be processed.
 
Dismissal from program or online access: JD may dismiss you from the program if you have not paid in full by the first scheduled session or if you, in JD’s opinion, are disruptive in the program. JD will not refund any amounts paid by students who are dismissed from a program. JD may also disable your access to any online resource we provide if you do not comply with our terms of use or other rules and procedures applicable to such resource.
 
For Students Enrolling in a Private Tutoring Program - In Person or Online: You have purchased private tutorial services for the number of hours indicated in your package. Please note that session lengths are in one hour increments. You may schedule the hours in any manner you choose, such as two hours together. Tutoring packages expire in one year from purchase. JD does not refund any unused tutoring hours after the expiration date.
 
Payment for Additional Tutoring Hours: Once you complete the tutoring hours purchased, you authorize JD to charge your credit card or debit account for the additional hours you schedule at the undiscounted rate of your original service. You may choose one of the discounted package fees at any time before the next upcoming appointment not covered by the original package. Discounted rates are not retroactive to previously completed appointments.
 
Payment for Additional Tutor Work: Telephone, research and/or email correspondence between the tutor and the student/parent performed on behalf of the client will be billed in 15 minute increments at the applicable rate. It is the tutor’s responsibility to inform the client that work outside of their private appointment needs to be performed. The client must approve the tutor to bill outside of the regularly scheduled appointment by filling out an authorization form.
 
Canceling Tutoring Sessions: If you need to cancel a scheduled tutoring session, YOU MUST GIVE JD 24 HOURS ADVANCE NOTICE. If you fail to give 24 hours advance notice of any cancellation, the missed session will be treated for the purposes of remaining tutoring hours, as if the session took place. If the tutor cancels or misses an appointment without 24 hours advance notice to you, you will receive one free session of equivalent hours to the missed session of tutoring in addition to the hours in your program. Emergency absences are considered on an individual basis by JD.
 
Appointments: All student services are scheduled by private appointment only on a minimum of one hour basis. The student may choose in-house or online appointments. Clients have the ability to book, change, or cancel their own appointments choosing any available subject, tutor, date, or time using the online appointment scheduling software. The link is located on the JD website home page. In-house appointments are available during regularly scheduled office hours. Online appointments via Skype or Facetime are available at each tutor’s discretion making tutoring a possibility 24 hours a day, 7 days a week, 365 days a year. Tutoring is based on one student per tutor unless authorized in advance by JD. 
 
Adult Supervision: All services offered will be in JD’s office located at 888 Oakwood Road, Suite 200 during regular business hours. Tutors are not permitted to meet in person with a student outside of JD’s office unless in an online format, such as Skype or Facetime, without prior consent of Jamie Dickenson. Tutors do not have any time constraints in offering online services. Any date or time is acceptable to JD as long as both the tutor and student/parent are in agreement with the scheduled online appointment.
 
Tutor Satisfaction: If you are not happy with your tutor we have assigned you or you have chosen, please notify JD in writing with specific details as to your discontent before your second tutorial session. We will assign a new tutor. You may request not to be charged for the first session if you feel such action is warranted. Jamie Dickenson will make the decision to honor your request on a case-by-case basis and will respond back to you in writing.
 
Forfeiture of Tutoring Hours: If after you have had your first or subsequent tutoring sessions, there is not a tutoring session scheduled over 12 months, all unused tutoring hours will be forfeited at the end of the 12 month period and your JD account will become inactive.
 
Governing Law: This Service Agreement and any claim or dispute arising out of, relating to, or in connection with this Service Agreement, or the transactions contemplated hereby, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of the State of West Virginia without giving effect to its conflicts of law principles.

Copyright © 2013 | Jamie Dickenson, LLC | All Rights Reserved.

Email:  info@jamiedickenson.com  |  Phone: 304-556-4807

888 Oakwood Road, Suite 200, Charleston, WV  25314